Seeing steps on your Fitbit, but not on your Noom app? Make sure you’ve synced your Fitbit device between the Fitbit app and your Fitbit cloud account. You can follow Fitbit’s guide for setting up your Fitbit device.
If your Fitbit and Noom are set up properly but your steps still aren’t showing in Noom:
- Open Noom and tap the profile picture icon in the top left corner of the screen
- Tap Settings
- Tap Apps & Devices
- Tap Disconnect next to Fitbit
- Go to your Fitbit account and search for Noom Coach by Noom, Inc
- Tap Revoke Access
- Open Noom to reconnect your Fitbit
- Tap Settings
- Tap Apps & Devices
- Tap Connect next to Fitbit
- Select Allow All
WARNING: All 3 options MUST be selected or your steps won’t sync. They aren’t optional! - Tap Allow
- Tap Settings
- Tap Apps & Devices
- Tap Choose Steps Data Source
- Select Fitbit
The initial sync may take a while. If your steps still don’t show in Noom, please contact us and we’ll help you sync your steps from Fitbit to the Noom app.
Just make sure to let us know how many steps show on your fitbit.com cloud account and your Noom account. Make sure to also have your Noom app and operating system (OS) versions available to help troubleshoot quickly. You can view the Locating Your Noom App and Device Operating System Versions FAQ if you need help locating these.
