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Details and more information regarding your subscription to the Noom Program can be viewed at account.noom.com, including:

What credit card you used to purchase + options to update your payment method
The amount you were or may be charged
What date you were or may be charged

You can check your subscription status and cancel either in the app settings or via your Subscription Portal. Here are detailed instructions on how to do it.

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You can cancel your subscription or trial both in the app and in your Subscription Portal. Please visit this FAQ Article for more information.

We understand that life happens — and sometimes it’s just not the right time to start or continue with a program like Noom.

We’ll issue a refund for your initial subscription or add-on charges provided that you reach out to Support within 14 days of the charge date.
Renewal charges aren’t eligible for a refund, so please make sure you cancel your subscription or renewing add-on prior to the renewal date. Any cancellation requests received after your subscription or add-on renewal will go into effect at the end of that billing cycle.

Please visit this FAQ article for more information.

If you already have a Noom account make sure that you’re logging in with the login method you chose when you first created your Noom account. We support accounts that are set up via email, Facebook, Google+, or Apple ID.

Please visit this FAQ article for more information.

If we asked you to follow up from another channel (Facebook, App Store reviews, Google Play reviews), you're in the right place! Please continue below.

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We love to hear from our customers! If you have ideas or complaints that you’d like to share with our CEO Geoff Cook, please send him a note at ceo@noom.com

In order to locate your account, Support may need additional information such as the last 4 digits and expiration date of the card used, the email address associated with your PayPal account, and/or a screenshot of the transaction with the full charge descriptor. Please use discretion when sharing sensitive info and block out any personal details, including any financial info not related to Noom, the first 12 digits of the card, and any other sensitive information not specifically requested by Noom.

If you’d like to connect with a support agent right away, please use our chat widget at the bottom right corner of this page 24/7 or give us a call at (888) 266-5071 from 7am to 10pm Eastern Time.

If you’re calling from outside the US and Canada, you’ll need to use a VOIP service to call. Please note that we aren’t able to accept calls from any VOIP services that would require us to have an app installed to receive the call.

Please take a look at our top FAQs, as well as known technical issues and how to address them:

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