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Known Technical Issues

We understand how frustrating technical issues can be, which is why we make fixing them our top priority.

However, some issues take longer to resolve than others, so we encourage you to reach out to our Noom Support team if you run into any issues.

Need to report an issue? Please use our contact form to let us know what’s going on.

Issues list — click to expand, and then report if you are experiencing one of the issues below:

Android: App Crashing

Our developers are currently aware of this issue and investigating further. Please keep your app updated so that you will receive the fix as soon as possible.

Click to report
Android: User Seeing Loading Symbol On Home Screen When Opening the Noom App

Please reach out to your Goal Specialist and request that they move you to Week 1 Day 2. This will keep you at the beginning of your course and should resolve the issue that you are seeing.

Click to report
Android: User gets a spinning blue circle when opening the app after logging in on an iOS device

Our developers are currently aware of this issue and investigating further. Please keep your app updated so that you will receive the fix as soon as it’s available.

Click to report
Course progress resets

Our developers are currently aware of this issue and investigating further. Please keep your app updated so that you will receive the fix as soon as it’s available.

Click to report
Course streak reset

Our developers are currently aware of this issue and are investigating further. Please keep your app updated so that you will receive the fix as soon as it’s available.

Click to report
Android: users unable to edit/delete exercises

Our developers are currently aware of this issue and are investigating further. Please keep your app updated so that you will receive the fix as soon as it’s available.

Click to report

Related Questions

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