Having trouble syncing your steps? Give this a try!
- Open Noom and tap the profile picture icon in the top left corner of the screen
- Tap Settings
- Tap Apps & Devices
- Make sure your fitness tracker is selected. If it’s not, please select it and then check if your steps are now tracking
If your fitness tracker is selected and your steps still aren’t syncing, please follow these steps:
- Open Noom and tap the profile picture icon in the top left corner of the screen
- Tap Settings
- Tap Apps & Devices
- Select the System Pedometer to disconnect your fitness app
- Select your fitness app from the screen and log in to your fitness tracker’s account
There can be a time delay in data transferring from a third-party app to Noom. This process can take up to an hour due to potential delays from the fitness tracker’s cloud servers.
If you’re still having trouble, please contact us with how many steps you see on your fitness tracker’s cloud account (not the app), how many steps show in Noom, and which model tracker you have. Make sure to also have your Noom app and operating system (OS) versions available to help troubleshoot quickly. You can view the Locating Your Noom App and Device Operating System Versions FAQ if you need help locating these.
