We’ll be conducting routine maintenance on Saturday, August 3rd.
Our phone system will be unavailable during this time, but you’ll be able to chat with our live agents 24/7 or you can email Support.

What is a Unique Program ID? Where can I get a UPID?

A Unique Program ID (UPID) is a random combination of letters and numbers anywhere from 8 to 15 digits long that is used to activate your subscription.

UPIDs are distributed under the following circumstances:

  • Upon purchase receipt of a Structured Program.
  • If your healthcare provider or insurance company is participating in a Noom program.

If you haven’t received a UPID from your insurance company or healthcare provider, it means they’re not participating in the Noom program.

Please note:

  • Your UPID can only be used once.
  • A UPID isn’t required to log into your existing Noom account.
  • If this is your first time signing up, you can create an account with your email address, Facebook, Apple ID, or Google.
  • If you already have an account, log in by selecting the Log In button on the Noom home screen and enter your login credentials.

If you forgot your password, not a problem! You can reset it using this password reset link.